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Trimble Launches Mobile AU Tool

April 24, 2019
Trimble Pulse in use on a tablet.

Trimble Pulse Remote Expert is an augmented reality tool that connects field service technicians by connecting them with support experts via video, audio, and spatial annotations in real-time.

The tool provides remotely located users with a shared view using the camera on a smartphone. Both users can add text or drawings directly to the live view by accessing a simple menu displayed on the smartphone screen.

Key benefits of Trimble Pulse Remote Expert include:

  • Live, remote connection between a field technician and a support expert to conduct maintenance and repairs.

  • Quicker completion of time-critical jobs by collecting key information directly from the customer in the field.

  • Increased collaboration and knowledge sharing across the workforce.

  • The option to capture, record, and replay information or support sessions on command.

The application helps technicians who require real-time assistance when facing complex or unfamiliar situations, helps improve first-time fix rates, technician productivity, and customer service.

Source: Trimble

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