Trimble Pulse Remote Expert is an augmented reality tool that connects field service technicians by connecting them with support experts via video, audio, and spatial annotations in real-time.
The tool provides remotely located users with a shared view using the camera on a smartphone. Both users can add text or drawings directly to the live view by accessing a simple menu displayed on the smartphone screen.
Key benefits of Trimble Pulse Remote Expert include:
Live, remote connection between a field technician and a support expert to conduct maintenance and repairs.
Quicker completion of time-critical jobs by collecting key information directly from the customer in the field.
Increased collaboration and knowledge sharing across the workforce.
The option to capture, record, and replay information or support sessions on command.
The application helps technicians who require real-time assistance when facing complex or unfamiliar situations, helps improve first-time fix rates, technician productivity, and customer service.