Navistar International 360 Connects Trucks to Service

Nov. 4, 2019

International 360 connects the International service network to heavy truck fleets.

It integrates service communications and remote diagnostics into one comprehensive solution, and is integrated with over 24 telematics service providers through OnCommand Connection, Navistar's advanced remote diagnostics platform. It also has full integration capability with customers' existing fleet maintenance software providers, fleet management companies, and other providers, so that customers can receive International 360 data through their existing systems. It can be used with any make of truck, according to the company.

"We've listened carefully to fleets' input, and understand that the process of managing maintenance and repairs can be complex, challenging and time-consuming," said Friedrich Baumann, president, aftersales, in a prepared statement. "Customers need a single, easy-to-use tool that improves visibility throughout the service process. With International 360, we're delivering a unified fleet management and service communications platform that maximizes uptime, reduces total cost of ownership and provides a best-in-class ownership experience."

What International 360 offers

Navistar says the integrated approach allows International 360 to offer a number of benefits that support improved customer uptime and lower total cost of ownership:

Seamless, transparent communication. International 360 provides up-to-date service status updates delivered through the portal, email, or integrated third-party system to keep fleets informed, along with a complete VIN-based service history and complete communication history for each repair order.

Ease of use. Because it is compatible with all makes and all models, International 360 simplifies how customers manage their entire fleet. Custom APIs help fleets integrate International 360 data and communication streams into their existing fleet management systems. VIN-level data from these systems and other sources feeds into one unified source of information, accessed with one username and password. And with its simple, intuitive portal design, International 360 is easily accessible on smartphones, tablets and computers, using any major browser.

Improved asset utilization. Integration with OnCommand Connection advanced remote diagnostics provides clear visibility to fault details, recommended repair plans, and more, helping to prioritize when and where vehicles get serviced. Meanwhile, access to the estimated time of completion allows fleets to better plan for vehicle pickup.

A faster, less costly repair process. International 360 accommodates online service requests, communications, estimate approvals and more. Integrated parts inventory data helps fleets identify which dealer has the needed parts on hand. And customer profiles ensure the entire service network knows the unique service expectations of every fleet.

Source: Navistar