QR Decals Connect to Genie ‘Serial Hub’

Certain new Genie MEWPs will have a QR code decal enabling users to connect to machine information by serial number. The code, located on the serial plate, provides access to digital information specific to the machine’s serial number. The decals can also be ordered for existing machines.

Users are connected to a digital platform, the “Serial Hub,” that contains machine information such as the operator’s manual, maintenance requirements, safety-related information, and parts ordering and availability.

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There is no cost to access Serial Hub or to include the QR codes on new machines. Fleets can purchase QR code decals and link them to any existing Genie machine.

“The process is quick and simple,” said Matt Skipworth, VP global services & digital solutions, in a statement. “You simply scan a new QR code decal, enter the machine’s serial number, and affix it to the machine. If a QR code gets scratched or damaged, replacement QR codes can be purchased at a nominal cost and added to the lift the same way.”

Because Serial Hub is digital, customers will have access to improvements as Genie continues to innovate. This includes future plans to add product walk-around videos, operator and technician training videos, and further integrate customer needs into the digital platform.

QR codes are being phased in now for customers in North America and should be included on all new machines globally by the end of 2025.