Fecon Intros QR Codes to Aid Customer Service

Nov. 5, 2021

Fecon has begun imprinting each piece of equipment with a QR code unique to that particular item, allowing customers one-click access to parts and instructions for that specific equipment. 

Designed to enhance the customer experience, scanning the QR code takes customers to Fecon Connect, which displays their interactive parts manual and operations manual. The interactive parts manual displays component groups and allows users to search for parts from exploded views and then click on the appropriate part. 

Users can also find the component from a parts listing if they already know what they are searching for. An easy-to-understand operations manual guides users through all aspects of running the equipment, including simple instructions on how to replace teeth, or check belt tension. The codes are located on the nameplate along with model number and serial number.

“We want to make is easy for customers to quickly find the parts that they need,” said VP of dealer development Mike Kucharski. “With one-click convenience, this QR code does just that. Customers can access the interactive parts manual showing only the parts used on their machinery, so there is no more sifting through extraneous information. This is just one of the digital tools that Fecon offers to provide a great ownership experience.”

The company manufactures forestry mulchers, tracked carriers and tractors, as well as a full range of attachments and other equipment for vegetation management. 

Source: Fecon