Verizon Connect Field Service Dispatch makes it easy for dispatchers to efficiently schedule and communicate job information to technicians and customers throughout the day, in near-real time, according to the company.
Verizon Connect Field Service Dispatch works with the Verizon Connect Reveal platform. Some key features include:
Simple scheduling- view available technicians and vehicle location, and schedule jobs in a calendar.
Easy dispatching- assign and dispatch jobs to notify technicians that a job is scheduled.
Real-time notifications- send booking confirmations and reminders to customers
Technician mobile application- easily add notes, photos, and signatures from the job site via the mobile app.
Live map integration- view a technician’s real-time vehicle location, and schedule information on the live map.
Verizon Connect Field Service Dispatch also helps operations managers improve customer service by enabling them to provide more accurate ETAs to their customers.
Source: Verizon Connect