Trimble Remote Assistant

March 7, 2013

Remote Assistant provides real-time technical support to field crew personnel or machine operators, without the time and cost of waiting for a technician to drive to the construction site.

Operators using a Trimble CB450 or CB460 Control Box with Trimble GCS900 Grade Control System version 12.4 can resolve issues such as design file versioning and machine configuration for grade control without leaving the cab or taking the machine out of production. Support personnel can take control of the machine’s in-cab display, identify the design file version, view sensor configurations and access diagnostics. Job crews using the new Trimble SCS900 Site Controller Software version 3.1 can initiate a Remote Assistant session on their Trimble TSC3 Controller to clarify work orders, confirm design file versions and update software modules without leaving the job site.