The technology available to managers and service technicians on their smartphones continues to get better—now Cummins engine owners can use a mobile app to read prioritized engine fault codes and access other key engine information without having to enter a service bay or wait for a technician to arrive on site.
The Cummins "Guidanz" mobile app is available as a free download on the Apple App Store or the Google Play Store. It arms customers with information about their Cummins engines (2007 and later on-highway engines and Tier 3 and later off-highway engines) that they can email to their operations managers, service providers, or a Cummins Care representative directly from the app to initiate the service process.
The Immediate Assessment feature of the Guidanz mobile app is available to certified service providers to help improve shop scheduling. As providers begin to adopt Immediate Assessment in the coming months, they will not only be able to read the fault code, but assess the severity of the fault, how quickly it can be repaired, what repair parts are likely needed, and start a work order without ever asking the customer to come in for service, Cummins says.
"The Guidanz mobile app with the Immediate Assessment feature is giving customers back valuable hours that used to be spent troubleshooting by arming customers and service providers with information backed by data and analysis done by Cummins experts," said Ryan Kikendall, executive director, Service Event Solutions, at Cummins.
To operate, the Guidanz mobile app must be paired with an INLINE mini Bluetooth adapter or INLINE 7 and requires either an iOS or an Android operating system. The Guidanz mobile app and INLINE products are available to customers in the United States, Canada, Australia, and Europe. The INLINE mini and the Immediate Assessment feature are available through authorized Cummins channels.
Although the Guidanz mobile app requires a smartphone or tablet to operate, it will continue to function when the device is offline. Customers are provided a list of fault codes regardless of connectivity, so even when operating in remote locations such as a mine or temporary job site, customers still have enough information to call their operations managers, service providers, or Cummins Care with information to initiate the service process.
