Volvo CE Adds Parts Distribution in Reno

April 27, 2021

Volvo Construction Equipment now has 75,000 square feet of space in Volvo Group’s regional parts distribution center in Reno, Nevada, as the result of a recent expansion there. The Reno Distribution Center has been supporting the Volvo Trucks and Mack Trucks brands since 2006 and now includes construction equipment.

With the expansion, ground orders for California and the Pacific Northwest are now arriving two days faster compared to shipping from the Volvo Group’s central distribution center in Byhalia, Mississippi. A new Dedicated Delivery Service (DDS) now operates out of Reno as an exclusive carrier to expedite overnight shipments to western U.S. dealers, arriving at dealer branches by as early as 4 a.m. the next day.

The expansion enables inventory of critical machine down parts to be on the shelf in Reno for overnight shipping; parts order cut-off time to extended to 4 p.m. PST; and cost savings to customers since more deliveries can ship ground versus air.

“By pooling the resources of the Volvo Group, these improvements to our North American logistics network increase efficiency and provide faster response times,” said Stephen Roy, president of Volvo CE, North America region, in a prepared statement. “Our commitment is to ensure we support machine uptime for our West Coast customers, and moving parts closer to where they do business is one of the major steps.”

Many western U.S. dealers are challenged to support customers spread across a vast territory. Planting a stand-alone parts center in their region has significant impact, says

“The Reno parts center has cut our lead times by 40 to 50 percent for construction equipment stock orders,” said Tom Zimmer, president of Tri-State Truck & Equipment, in a statement. “As a Volvo Trucks and Mack Trucks dealer, we have seen the faster delivery times gained by having an aftermarket parts warehouse in our region. Now, we can offer the same level of uptime support to construction customers.”

Said Bob Hochwarth, VP, service market logistics for North America:

“Through substantial investments, we expanded our Reno facility and refined workflows to extend this strong level of service and support to another Volvo Group brand, Volvo Construction Equipment.”

To support higher volumes and maintain agility, additional employees were hired and an onsite training center was created. New collaboration spaces and a central command center for team leads improve communication flow.

“The employees at this site have proven their abilities through sustaining top-tier quality and productivity—attributes that make a meaningful impact for dealers and customers across the Volvo Group,” said Hochwarth.

Source: Volvo Group