Genie AI Chatbot Pulls Service Information for Technician Support

The new Genie Assist chat agent is an AI-powered chatbot that pulls information from Genie service and operating manuals as well as the service bill of materials (SBOM) to deliver answers to technical questions.

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Technicians can access the chatbot through the MyGenieLift portal. Its natural language engine improves ease of interaction with manuals, pulling from them to give step-by-step instructions, torque specs, diagrams, and safety notes.

The move “underscores” Genie’s commitment to user-friendly technology, said Dana Peters, director of digital services, in a statement.

“Genie Assist, on its own, will save customers time—and therefore money—by making it quicker to find the information they need. But this is just the first step, and we are committed to continuing our efforts to develop and introduce smart, customer-centric solutions that make our digital offering even more valuable.”