John Deere Operations Center PRO Service is a digital tool designed to enhance how equipment owners use, maintain, diagnose, repair, and protect their equipment. It provides support capabilities for both connected and non-connected Deere machines as the battle for independent repair is moving to construction equipment.
The tool allows owners to install software when replacing electronic components or controllers, also known as reprogramming.
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Operations Center PRO Service provides customers more control over how they use, maintain, diagnose, repair, and protect their machines. It replaces John Deere Customer Service Advisor, which will be phased out over the next year.
“The launch of Operations Center PRO Service is a significant milestone that adds to John Deere’s existing tools, and it reaffirms our longstanding commitment to empowering customers to choose how they repair their equipment,” said Denver Caldwell, VP of aftermarket & customer support. “Importantly, our development of these tools reaffirms John Deere’s support of customer self-repair. We view continuously enhancing self-repair as consistent with our mission to ensure John Deere customers have the best machine ownership experience possible.”
In addition to equipment owners, a local service provider—such as an independent equipment dealer—can also use Operations Center PRO Service. With the equipment owner’s permission, independent providers can gain access to diagnostic and repair information to support the equipment owner’s needs.
How does Deere PRO Service work?
Operations Center PRO Service relies on information available through Operations Center Service Overview and Equipment Mobile, including operator’s manuals, active and stored diagnostic trouble codes, secure software updates, JDLink information, and warranty information.
The system provided digital repair content filtered by year and model number, providing users with additional relevant machine information to help efficiently and accurately troubleshoot, diagnose, and repair their equipment.
The service capabilities of Operations Center PRO Service are available through an annual license starting at just $195 per machine for customers. Specific features now brought together in a single customer interface include:
- Machine health insights and diagnostic trouble codes
- PIN-specific machine content, including manuals
- Software reprogramming for John Deere controllers
- Diagnostic Readings
- Diagnostic Recordings
- Interactive diagnostic tests
- Calibrations
About the Author
Rod Sutton
Sutton has served as the editorial lead of Construction Equipment magazine and ConstructionEquipment.com since 2001.
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