United Rentals Inc. was founded in 1997 and has about 1,200 branches in 49 states and 10 Canadian provinces. It has a centralized reservation service and automated online ordering. Branches are fully integrated through technology, allowing them to collaborate on solving customer needs.
United Rentals serves its customers as a single-source solution, provided through two business segments: General Rentals and Specialty Rentals.
General Rentals offers construction, industrial and homeowner equipment for rent, and related services. Specialty Rentals includes the rental of equipment and tools for underground construction, temporary power, climate control, fluid solutions, disaster recovery, onsite tool management and related services.
United Rentals has a comprehensive National Accounts program, industrial specialists and government sales specialists. Additional customer services are provided by the company’s centralized, toll-free call centers, emergency response teams, and individuals dedicated to larger accounts, such as managed services consultants and single points of contact.
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