Doosan Infracore North America has opened a new machine monitoring center to help its customers with telematics information such as fault codes and preventive maintenance needs.
The center supports a new service, Smart X-Care, which is only available on newly purchased equipment at an initial free six-month subscription. After that, the service will cost $19.99 per machine per month.
The machine monitoring center in Suwanee, Georgia, is staffed by Doosan employees who monitor subscribers’ DoosanCONNECT Telematics systems and send them and their dealer notifications if their Doosan equipment needs attention.
“Doosan is excited to bring this new telematics service to our customers,” said Todd Roecker, VP of growth initiatives, in a prepared statement. “With Smart X-Care, our customers can rely on Doosan employees to function as fleet managers and partner with customers and their dealers to protect their equipment investment.”
How Doosan Smart X-Care works
The new machine monitoring center watches for critical machine fault codes, upcoming and overdue service, and warranty expirations. When a machine alert is triggered, the telematics system will simultaneously send two messages via email—one to the owner and one to the dealer—and push notifications.
The message sent to the owner lets them know that the dealer has been notified. The message will also include any immediate action that needs to be taken to prevent machine damage, such as shutting down the machine until the issue can be corrected. The Doosan dealer message will include the customer contact information, the triggered fault code, and a troubleshooting guide.
Doosan will send Smart X-Care subscribers a machine utilization report that will include key operation figures, which could include machine utilization and fuel consumption. The report will make recommendations for improving fuel efficiency and reducing machine wear. It will also summarize upcoming maintenance needs.
“Existing Doosan equipment customers can continue using their DoosanCONNECT Telematics information for no charge through the smartphone app or by accessing the system on a web browser,” said Roecker. “We encourage our customers to take advantage of the data and partner with their dealers to make strategic fleet management decisions that will enhance the machine performance and improve owner profitability.”
Source: Doosan Infracore North America
