An online warranty services portal allows Snorkel equipment owners to digitally manage all product warranty and warranty claim information. New users can create an account to submit a claim, search and view claim history, and submit labor rate declarations.
The user-friendly online portal provides convenient 24/7 access and up-to-date product warranty information, according to the company.
The new warranty services portal is part of the company’s customer support digitization campaign. Although it is still accepting scanned/mailed paper copies of warranty claim submissions, this will be phased out over the coming months.
“We are continually looking for opportunities to improve our customer experience, and the launch of this new online warranty services portal is a fantastic development for our customers and product support team,” said Jamie Graham, VP of product support for Xtreme Manufacturing and Snorkel, in a prepared statement. “Our customers can now take control of their warranty claim process, with the ability to submit the claim and all supporting materials online, as well as receive status updates as a claim is processed.”
Source: Snorkel
