Volvo Construction Equipment is opening a new parts distribution center in the Greater Toronto Area in early 2018.
The distribution center will support more than 40 Volvo dealer locations across Canada. Currently, Volvo CE ships parts to Canadian dealers from the United States.
“Today’s customers have an expectation of next-day delivery, and the new distribution center, located near Toronto’s main international airport hub, will improve our lead times and give us the ability to deliver parts anywhere in Canada by early AM the next day,” said Ken Silverman, vice president, Aftermarket and Customer Solutions, Volvo CE Region Americas.
In 2015, Volvo opened a distribution center in Byhalia, Mississippi, and secondary parts distribution centers in Columbus, Ohio and Reno, Nevada.
The new 181,000-square foot parts distribution center replaces a regional parts depot. From the new Toronto location, Volvo says it will be able to deliver critical parts to any dealer across Canada in major markets —by 8 a.m. the next day after the order is placed.
“Clearly this is a big step in Volvo’s commitment to be No. 1 in uptime in the industry,” said Colin Matejka, COO, Great West Equipment in Vernon, British Columbia. “This is really big for us and our customers since we can now ensure quicker delivery. For our staff, this is a huge morale boost — now we can confidently look a customer in the eye and commit to 24-hour delivery without hesitation.”
The support distribution center will be operated by Volvo Group Service Market Logistics. In addition to providing parts for Volvo CE dealers, the distribution center will also provide parts for Volvo’s other business areas.
Source: Volvo CE