Volvo Launches SmartCare, a Customer Support Program

June 2, 2015

Volvo Construction Equipment launched SmartCare, a customer support program that helps simplify fleet management and increase uptime with a range of customizable tools.

Volvo SmartCare includes three programs – SmartCare Basic, SmartCare Plus and SmartCare Complete.

SmartCare Basic coverage comes standard with the purchase of new Volvo machines, and includes regular Volvo Care inspections; a one-year, 2,500-hour warranty; a fuel efficiency guarantee on select earthmoving equipment; 24-hour access to parts online; and a free six-year subscription to Volvo CareTrack telematics.

Volvo CareTrack telematics provides the owner and fleet manager remote access to a range of machine data. With free advanced-level access for the first three years, the customer can be alerted via email, text message or a Web portal to machine data including fuel consumption, idle time, machine location, fluid levels and service alerts; to articulated hauler productivity data such as load efficiency and number of cycles.

Additionally, Volvo excavators have anti-theft capabilities that immobilize the machine and alert the owner under predetermined circumstances. Beyond the first three years, the customer is given an additional three years of basic-level access to CareTrack, which includes access to machine hours and location, as well as the ability to manage service plans and wear parts through a Web portal.

Volvo Care inspections include regularly scheduled on-site visits from a certified technician. Volvo guarantees that if the machine’s fuel efficiency and productivity don’t meet the model-rated levels, the company will reimburse a portion of the additional fuel cost for the customer.