Equipment Type

Proactively Addressing Machine Health

Caterpillar finds that customers get equipment-management value from telematics in five ways

April 24, 2015

“Based on customer research,” says Conrado Petrov, Caterpillar Site Technology & Equipment Management Services, “we find that customers get equipment-management value from telematics in five ways: maintenance; utilization; operator management; risk mitigation; and costs management. Most of our dealers have a solid strategy for applying telematics from a condition-monitoring/health perspective, and most have invested in monitoring centers and certified analysts to provide service enabled by the technology.

“We can cite numerous examples of the dealer’s condition-monitoring services proactively addressing machine health issues. In addition, customer ‘pull’ for technology solutions is growing and resulting in significant productivity gains and cost reductions by adopting the technology as part of their business.” busines““process.”

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