Beginning January 16, 2017, Pilot Flying J will make available 150 roadside assistance trucks for tire service and light duty repairs. Fleetowner.com reports the company has plans to build 20 new maintenance shops next year as part of an $85 million, five-year plan to improve the chain's offerings to drivers.
Ken Parent, president of PFJ, said the company is building a network of roadside service shops, including converting 41 Speedway locations to the Flying J or Pilot brands. Parent said PFJ is also investing $14 million to improve its WiFi and communications network. The improved connectivity will support a parking reservation system PFJ plans to begin testing in the western state locations in early 2017.
The idea is to allow drivers to check real-time parking spot availability and make a reservation, knowing that space will be there when the driver gets there. With a reservation in hand, the driver wouldn't have to spend time searching for parking facilities, then driving around the lot looking for an open space. PFJ has a total of 72,000 parking spaces but Parent feels the current reservation system is underused. In a news conference, Parent said the company is working with some fleets in certain parts of the country to improve the system.
Pilot Travel Centers LLC is based in Knoxville, Tennessee and operates 550 locations in North America.