Navistar Upgrades Remote Diagnostics System

March 11, 2014

Navistar Inc. has integrated Mitchell 1 and in-bay service tools from Nexiq Technologies and Noregon Systems into its OnCommand Connection remote diagnostics system. The company’s diagnostics system is designed to increase vehicle uptime and provide increased fleet management efficiency for International truck customers.

“OnCommand Connection was designed to help our customers more efficiently manage their fleets by allowing them enhanced visibility into the health of their vehicles—regardless of make, model or telematics provider,” said Brian Mulshine, director of parts and service technology, Navistar. “The addition of Nexiq Technologies, Noregon Systems and Mitchell 1 expands the capabilities of this system so we can provide our customers one-stop access to the entire repair ecosystem.”

Nexiq Technologies and Noregon System offer in-bay diagnostics service tools that integrate scanned data from vehicles into the OnCommand Connection portal, allowing fleet managers to view the health of their entire fleet through a single portal.

The addition of Mitchell 1 allows customers to access their repair manuals and other maintenance documents from a direct link within the OnCommand Connection portal. With a single login, fleet managers get a complete, easy-to-navigate information resource with scalable wiring diagrams, digital photos, component locations and more.

Navistar began pilot testing OnCommand Connection with fleets in late 2013. OnCommand Connection offers fleets real-time fault codes, vehicle locations, nearby dealer locations and fault code actions plans within an online portal. Navistar is currently partnered with telematics service providers such as Omnitracs, PeopleNet, Teletrac, Geotab, XRS, CyntrX, Vnomics and Pedigree Technologies.