A new smartphone app from Manitowoc Cranes enables customers to interpret diagnostic codes generated by on-board control systems.
In the past, Manitowoc customers had no way to interpret the diagnostic codes that would appear on the main display of the crane’s cab, the company said. Specialized technicians with proprietary equipment would need to go to the job site. The app instantly tells users what codes mean, enabling end-users to begin working on solutions immediately.
“We’re entering into a new era of crane operation where we can harness the power of mobile devices and Manitowoc wants to lead the way,” said John Alexander, director of all-terrain crane service, mobile training and telematics at Manitowoc. “By accessing a cloud database right from their smartphones, companies can quickly get valuable diagnostic information to keep their cranes up and running.”
The first version of the app will address diagnostic codes on all Grove- and Manitowoc-branded cranes that run on Manitowoc’s Crane Control System (CCS), as well as all-terrain (GMK) models that have ECOS 1 or ECOS 2 installed. National Crane boom truck functionality will follow in a future update.
The app is available for free in both the App Store (Apple) and Google Play (Android) by searching for “Manitowoc Diagnostic Code App.”