The benefits of telematics, which transmit truck operating data to owners and dealers, can now be extended to older vehicles by virtue of Geotab hardware offered by Mack Trucks. Until now, telematics capability was available only on new Macks, on which GuardDog Connect equipment has been standard.
Above: A small Geotab telematics device is plugged into the J1939 port on Macks as old as model year 2011. It sends operating data from the engine and other components to specialists at Mack’s Uptime Center for quick resolution of problems.
Now “legacy” trucks as old as the 2011 model year become telematically enabled, allowing fast diagnostics and repairs, with a GeoTab device that’s plugged into the J1939 port beneath the dashboard, said Roy Horton, director of product strategy.
After installing the small telematics device, the Mack Uptime Center will be able to monitor the same critical vehicle codes as Mack’s GuardDog Connect hardware. If a problem is detected, Mack OneCall agents will evaluate and provide the customer’s designated contact with decision-critical information through Mack ASIST, an online communications and service management portal.
Repair scheduling, as well as parts and service bay availability, are also confirmed, all while the truck is still on the job, he said. Mack dealers have pricing information of the device and service subscriptions.
Mack’s support is managed through the Mack Uptime Center, located near Mack headquarters in Greensboro, N.C. Personnel from every customer support function are housed in the center, forming cross-functional teams that quickly and efficiently address customer problems affecting uptime.
Geotab builds analytic, telematics and Internet of Things (IoT) products, using encryption to help ensure data security. Geotab says it manages more than 670,000 connected vehicles globally.