The Lincoln Electric Company has released an updated Arc Welding Safety Guide (E205) aimed at explaining in a straightforward way the issues relating to arc welding safety as well as recommended safe practices based upon practical experience. The guide is a tool which may be used to train and remind welders of the safe practices they should follow. To request a copy, visit www.lincolnelectric.com. Under Quick Links, select Welding Safety to obtain bulletin E305.
In an ongoing effort to further enhance customer service, The Lincoln Electric Company has incorporated new, industry-leading service standards, benchmarked from some of the most successful companies in the world. A leader in the design, development and manufacture of arc welding products, Lincoln underwent a substantial reorganization of its customer service department to include a wide range of best practices from a variety of service industries. The year-long process incorporated operating practices from Six Sigma, training principles from Dale Carnegie®, as well as procedures, methods and measurable reliability standards. An enhanced team of technically knowledgeable customer service representatives now handle incoming calls to help immediately with cross-functional issues. Call topics range from technical support and welding application problem-solving, to distribution, warranty issues and product selection/purchasing questions. Personnel are equipped with the latest customer support technology and are empowered to make customer-focused decisions to speed inquiry and warranty processing.