Komatsu Shantui Construction Machinery Co., a manufacturing subsidiary of medium-sized excavators in Shandong, China, has received the 2013 Deming Prize. Awarded by the Japanese Union of Scientists and Engineers, The Deming Prize recognizes companies making strides in quality improvements.
Komatsu Shantui introduced total quality management (TQM) and built an operational structure capable of meeting dramatic changes on the market, thereby enhancing its quality competitiveness. As a result, Komatsu Shantui has made achievements such as improving product quality, prompt responses to customer needs, reduced total costs, fewer labor accidents and increased job satisfaction among employees, according to a statement on the company's website.
Komatsu has proactively promoted total quality management (TQM) over the years. Komatsu introduced the company-wide quality control program in 1961 and won the Deming Application Prize (currently, Deming Prize) in 1964. The company also won the Japan Quality Control Prize in 1981. Komatsu has also introduced TQM to overseas subsidiaries and cultivates a work environment where locally hired employees work to identify problems and tasks at their workplaces and add value to their own work, thereby facilitating the localization of management.