JCB introduced the "Master Technician" program to all dealerships in the North American network. The Master Technician program is designed to continue to build the skills of JCB Service Technicians and recognize top technicians.
To be considered for the program, service personnel must be nominated by their dealership and pass an entry exam. Once those qualifications have been met, participants must pass a series of training programs and hands-on skill challenges at 100 percent, as well as all distance learning classes, JCB systems efficiency testing, Core Product Component Testing, and other service-based tests to earn the designation of Master Technician.
All those who successfully complete the Master Technician Program earn the special Master Technician designation. They then compete annually in a competition where the best-performing Master Technician in each of JCB’s 12 regions earns a special “Master Technician Ring” to acknowledge their expertise.
The 12 Regional Master Technician competition winners will compete annually in a National Master Technician contest where the champion will win an all-expense paid trip to JCB’s global headquarters in the United Kingdom.