JCB was recognized as the 2015-Mid Sized Company TAG (Technology Across Georgia) Excalibur award winner. JCB was awarded for its work with JCB FieldCommand, a program developed by the IT, Marketing/Salesforce and National Accounts team to support large fleets.
JCB FieldCommand provides instant visibility when a machine goes down. A case is then created in JCB FieldCommand through Salesforce which interfaces with a GPS software system that provides Service Team Member locations. The case is then sent to the nearest technician. The real time visibility of both technician and down machines allows active management of large fleets to maximize uptime.
The event was presented by TAG in collaboration with the Business and Technology Alliance of TAG (B&TA).