JCB Halves Parts Cost for Dealer Refurbs

Staff | September 28, 2010
JCB Encore Backhoe Loader, Telescopic Handler Replacement Parts Program

Encore Program offers dealers parts at a 50-percent discount. JCB inspects refurbished backhoes and telehandlers, and offers a 90-day power-train warranty.

JCB's Encore Program provides dealers with an affordable opportunity to bring used JCB backhoe loaders and Loadall telescopic handlers back to their original specifications and repair cosmetic or defects.

Replacement parts — including paint and glass — are offered to dealers at a 50-percent discount off original list prices. After dealers make repairs, a JCB representative inspects the machines to ensure they satisfy Encore standards for refurbishment. Machines that meet or exceed those standards receive a 90-day power-train warranty from JCB.

"With the Encore Program, rental equipment dealers can refurbish their used fleets at a discount rather than dumping their older equipment at an auction and getting less in return," says Mike Werner, vice president of customer support for JCB North America. "Encore makes it affordable for dealers to bring these machines back to factory specs and then sell them to their existing customers at a profit."

"The Encore Program effectively raises the resale value of our used JCBs," says Jim Cox, president of Chicago-area dealer Casey Equipment. "We've been able to provide customers on a tight budget with an excellent piece of equipment they might not otherwise have been able to afford."

JCB plans to expand the program to include all JCB machines — including excavators, rough terrain forklifts, track loaders and wheel loaders — by the end of 2009.