GuardDog Connect, Mack’s integrated telematics product, is now standard in all Mack TerraPro cabover trucks equipped with a Mack MP engine, the company announced today at the World of Concrete show.
GuardDog Connect is Mack’s proactive diagnostic and repair planning system. It monitors fault codes that could potentially shut down a truck or lead to an unplanned visit to the dealer, the company explained. It quickly diagnoses problems and automatically schedules dealer repairs, and confirms that needed parts are in stock and ready to install, all while the truck is still on the job.
“Customers responded so favorably to GuardDog Connect that we extended the solution to all our TerraPro Cabover models equipped with a Mack engine,” said Stephen Roy, president of Mack Trucks North America. “The Uptime support offered by GuardDog Connect, as well as our Mack OneCall support service agents, Uptime Center staffed by dedicated professionals and our body builder support team, is unparalleled in the industry.”
Mack made GuardDog Connect standard on TerraPro concrete pump chassis in 2015 and said it was the first OEM in the industry to offer proactive support service for pump applications. GuardDog Connect has been standard on the Mack Pinnacle™, Mack Granite and Titan by Mack models since 2013.
Mack extended product to TerraPros after receiving positive response from customers using it on other truck models. to the Uptime solution. Aside from a concrete pumper chassis, TerraPros can be configured for applications like dump, mixer and refuse collection.
Along with Uptime support, Mack has also made significant strides to simplify body builder support services. Mack recently created a focused body builder support group that offers prompt access to Mack product experts who can answer questions that may arise from the body builder installation process. The group also addresses customer inquiries after a vehicle is in service.
Mack body builder manuals are also available online as a free PDF download. The manuals offer general chassis information for Mack Pinnacle, Granite and TerraPro models built from 2010 through the present. Additional electrical and programming documents have been added for 2013 and newer models and are separately listed.
Mack TerraPro cabovers equipped with Mack engines and standard GuardDog Connect are available for order. Dealers have information, as do representatives the Mack booth, C-5203, at World of Concrete 2016 Feb. 2-5 at the Las Vegas Convention Center.