John Deere released the Ultimate Uptime customer support solution, featuring John Deere Worksight, designed to maximize productivity and lower operating costs.
“When we ask customers what they want from us, we hear one answer more than any other: uptime. Downtime hinders their productivity and reduces their profitability. So we created Ultimate Uptime to keep their fleet running and their productivity high,” said Mark Germain, director, customer & product support, John Deere Construction & Forestry.
The Ultimate Uptime Base Package, included with almost all John Deere machines, includes pre-delivery set-up and follow-up inspections, along with three years of John Deere WorkSight’s uptime optimization benefits.
WorkSight includes JDLink Ultimate telematics, which alerts customers and dealers of hours, location, geofencing, diagnostic trouble codes and maintenance tracking.
A machine health prognostics system analyzes data from JDLink, fluid analysis, and machine inspections, and then e-mails the dealer and customer with recommended solutions to avoid costly downtime.
Remote diagnostics and programming enables dealers to read and reset diagnostic trouble codes, record machine performance data and update software without a technician visit to the jobsite. When service visits are required, technicians can often arrive with the right parts in hand to make the repair.
Beyond the base package, dealers can customize premium packages depending on the customer’s precise needs. Premium packages may include extended warranties, planned maintenance agreements, fluid sampling, loaner machines, on-site spare parts and other solutions.
Additional Ultimate Uptime solutions can be financed with the machine or through revolving credit options.