Cat App Pushes Customer Data to Field

November 28, 2018
Cat App displays location, operating hours, machine health, and utilization data.

A mobile equipment-management application from Caterpillar allows its customers to monitor fleet data, request parts and service, and connect with their Cat dealer via mobile devices.

“App development included 150 customers and dealers from around the world to learn what they considered most important from their telematics data,” says Fred Rio, director of digital and technology for Caterpillar Construction Industries. “The vast majority of the feedback, regardless of brand fell into three customer challenges: tracking machine hours and location, receiving equipment fault codes, and managing maintenance without being tied to the computer back at the office.”

The Cat App displays location, operating hours, machine health, and utilization data. Customizable push notifications can be set up for machine operating condition, and planned service indicators are sent to the user. Users can establish different thresholds for when an event notification is sent.

It is available on both iOS and Android operating systems, and the user can log in by using existing credentials to load previously stored Cat machine data. New users can enter equipment data into the app or upload it from https://my.cat.com.

Caterpillar produced this promotional video:

 

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